Casa Caeiro

Customer Service

CUSTOMER SERVICE

Shipping
Products purchased through the website will be subject to the dispatch and delivery conditions available at the time of the transaction. The information of the place of delivery is the sole responsibility of the user. CAEIRO will proceed to deliver the products within a period of no more than 7 business days from the date of payment.

For this purpose, CAEIRO has a supplier that will ship nationwide, whose staff will contact the customer only to coordinate the delivery of the products.

It is the customer’s responsibility to accurately indicate his address. If there is an error in it, delivery cannot be made during the agreed time. In the event that the dispatch cannot be completed, due to the absence of a person who can receive the product, CAEIRO will reschedule the delivery and notify the customer by email, message or phone call, being the customer’s responsibility to pay for the service. of that new office. The delivery person will only wait at the door of the home for a maximum of ten minutes.

In case the second shipment is not completed, CAEIRO will contact the customer again so that the customer approaches the CAEIRO offices to pick up the product or to schedule a new delivery, the shipping cost of which will be fully assumed by the customer. . The amount canceled for the freight will not be refunded.

It is the customer’s responsibility that a person over 18 years of age is at the delivery address during the scheduled date. If the delivery is made to third parties, the client must previously notify CAEIRO, either through a message to our social networks, to the contact telephones or to the email contacto@casacaeiro.com to send the data of the person who You will receive the product and it will be the responsibility of the customer.

Returns
This policy will apply to all transactions carried out through this website between users and CASA CAEIRO S.A.C. (Hereinafter CAEIRO). These terms have been updated as of April 15, 2020. CAEIRO reserves the right to modify this policy.

CAEIRO will not accept in any case of returns or cancellations once the user or client has proceeded to pay for the products. However, CAEIRO will proceed to replace the products only in the following cases:

If a different product was sent to you by mistake. The client must contact CAEIRO within three (3) calendar days following the delivery date to the following email contacto@casacaeiro.com to report what happened and coordinate the collection by CAEIRO.

If the client requests the exchange for another product, the user must notify CAEIRO by email indicated above within three (3) calendar days following the delivery date. In this case, the customer must send the product to the address indicated by CAEIRO, as well as assume the shipping costs and any other that may arise to proceed with the change.

If the product received has a factory defect or arrived at the address in poor condition. The customer must contact CAEIRO within twenty-four (24) hours after the delivery date to the same email and send a photograph of the product. CAEIRO will coordinate the collection of the product with the user and will assume the shipping costs.

For CAEIRO to proceed with the exchange of the products purchased by the customer, the products must not have been used and must be in the same condition in which they were received, including the price tag and the original packaging. Once the product has been received and inspected by CAEIRO, we will send you a notification to the email where the transaction was made, informing you of your request.